Frequently Asked Questions

LenovoCenterSuites.com is the official destination for luxury suites and premium seating at Lenovo Center. Guests can book suites for Carolina Hurricanes (NHL) games, NC State Wolfpack men's basketball (NCAAM), concerts, and family entertainment events. The site is operated by Lenovo Center and powered by SuitePro.

Yes. All premium seating options available on LenovoCenterSuites.com are sold directly by Lenovo Center and its event partners.

All customer data is protected using modern encryption standards and secure payment processing. Transactions comply fully with PCI DSS requirements. Additional details can be found in our Privacy Policy.

Suites at Lenovo Center deliver a private, upscale experience that may include:

• Plush, padded seating with excellent sightlines
• In-suite HDTVs and entertainment features
• Dedicated suite attendant or host
• Access to private or expedited arena entrances
• Complimentary or preferred parking (varies by event)
• Exclusive lounge or hospitality space
• Entry to select premium club areas (suite-dependent)
• Optional in-suite catering and beverage service

Amenities vary by suite location and event type.

Browse available events on our Reserve Now page and complete your booking securely online. If you'd like help selecting a suite or need alternative payment options, contact us at [email protected] or 919-861-5475.

Once your suite reservation is confirmed, a member of the Lenovo Center Premium Sales & Service Team will follow up regarding digital ticket delivery. Tickets are typically delivered in advance of your event, though timing may vary by event.

All tickets and parking passes are issued digitally and can be accessed via the official mobile ticketing platform. Tickets can be scanned for contactless entry and transferred to guests directly from your phone.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. ACH and wire transfers may be available upon request.

Yes. Full payment is required at the time of booking to secure your suite and remove it from inventory.

All prices displayed include applicable fees unless otherwise noted on the listing.

All suite reservations are final and non-refundable.

If an event is postponed or rescheduled, your suite booking will automatically transfer to the new date.

If an event is canceled and not rescheduled, please contact [email protected] to discuss next steps.

After booking, our Premium Sales & Service Team will share catering menus and ordering details. Advance orders are typically due 2-3 business days before the event, with limited day-of-event options available.

No. Catering is optional, and there is no minimum spend requirement. Outside food and beverages are not permitted inside Lenovo Center.

Select suites may allow additional SRO tickets. Availability varies by event and suite type. Please review your listing or contact us to confirm.

Children under two (2) do not require a suite ticket if seated on an adult's lap.

Lenovo Center enforces a clear bag policy. Clear bags up to 12" x 6" x 12" and small clutches up to 4.5" x 6.5" are permitted. Oversized bags, backpacks, and large purses are not allowed, and all items are subject to inspection. For more information please view our Arena Policies.

Suite tickets grant access only to the purchased suite and designated areas associated with that ticket.

Yes. Lenovo Center suites are perfect for corporate hosting, client entertainment, team outings, and special occasions. Customization and branding options may be available. Reach out to [email protected] to learn more.

Some suite reservations include parking passes. Additional parking options and directions will be provided after booking. VIP parking, when included, offers convenient access via dedicated lanes around Lenovo Center. Parking lots typically open 2.5 hours prior to Carolina Hurricanes games and other events.

Suite guests may use the designated Lenovo Center VIP Entrance, located on the south side of the arena across from Carter-Finley Stadium, for faster entry.

Doors generally open 60 minutes before events on weekdays and 90 minutes prior on weekends, though timing may vary by event.

Yes. In-suite food and beverage service is available throughout most events via your suite attendant.

For any suite-related assistance on event day, contact the Premium Sales & Service Team at 919-861-5475.

If you experience any issues while reserving a suite, email [email protected] or call 919-861-5475 and our team will assist.

If your event is approaching and your tickets haven't arrived, please contact us immediately at [email protected] or 919-861-5475 so we can resolve it quickly.